12. Contact Us
8.1 Support Channels
Customers may contact support via:
In-app chat
Email: support@importa.biz
Official social media handles
8.2 Dispute Handling
Complaints are acknowledged within 24 hours and investigated. Resolution timelines are communicated clearly. Escalations are managed via a tiered complaint management system.
If you have any issues or questions in relation to these Terms, your rights and obligations arising from them, or your use of the Site and Service, your account, or any other issue, please contact importapay@importa.biz.
Last updated